Koorong Help Centre

Where applicable, discounts are only available for items currently in stock and are not valid with any other discount or promotional offer unless otherwise specified. Advertised discounts are only valid for retail, personal-account customers (without other account discounts or other special designations or arrangements), unless otherwise specified. Discounts do not apply to eBooks, audiobooks, gift cards/vouchers, tickets, licences, NETT-priced items, donations, bookstalls, backorders, preorders or Pages Café purchases. The discount applies to purchases made by cash, credit card, EFTPOS, and gift card/voucher redemption only. All discount thresholds are advertised in Australian Dollars (AUD). Online orders must be paid for at the time of order via credit card, PayPal, or gift card/voucher redemption to receive a discount. Shipping rates are calculated after the discount has been applied. Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.

Where applicable, advertised discounts for online-only sales are only available for:

• 'Delivery' and 'Click & Collect' purchases made via Koorong.com
• Items currently in stock at Koorong.com
• Items that do not have any other discount, markdown or promotional offer (unless exemption is specified)
• Retail, personal-account customers without other account discounts or other special designations or arrangements
  

Online sales end midnight (AEST) on the date specified. (AEDT applies from 1st Sunday in October to 1st Sunday in April.)

Where applicable, advertised discounts for storewide sales are only available for items currently in stock on Koorong.com or in-store and are not valid with any other discount, markdown or promotional offer unless otherwise specified. Unless otherwise specified, advertising discounts are only valid for retail customers (without account discounts). The above Discount Policy applies. Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.

Please see opening hours for each store. Online sales end midnight (AEST) on the date specified. (AEDT applies from 1st Sunday in October to 1st Sunday in April.)

Where applicable, advertised discounts for in-store-only sales events are only available for:

• in-store purchases of in-stock items
• items with no other discount, markdown or promotional offer (unless otherwise specified)
• Retail customers (without account discounts)

• Click & Collect orders
• Pages Cafe purchases
• Pre-orders and backorders
• Net-priced items
• Digital products (e.g. eBooks and audiobooks)
• Tickets and licences
• Donations
• Bookstalls

Please see opening hours for each store.

The above Discount Policy applies. Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.

Where applicable, storewide discount codes are applied to the entire basket at the point of sale on Koorong.com or in-store, and only apply on items currently in stock. Discount codes are single-use only.

Discount codes do not apply to:

• Pages Cafe purchases
• Preorders and backorders
• Net-priced items
• Digital products (e.g. eBooks and audiobooks)
• Tickets and licences
• Donations
• Bookstalls

Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.