Koorong Help Centre

Points balances were taken as at September 2023 and were migrated to our new system. Purchases made since September 2023 have also accumulated points against the customers’ records. All existing customers will automatically be gifted with an extra 200 points as a way of saying thank you for your patience during the migration process.

Only retail customers with a valid email address are eligible for the loyalty program and can earn points.

This program is not valid for any personal, business, organisation, school, bookstall, church or parachurch account with an account-level discount (price-book discount).

Points do not apply to eBooks, Audio books, gift cards/vouchers, tickets, licences, NETT priced items, donations, bookstalls, BPAY, prepaid orders or Pages Café purchases.

Where no email address exists on an active account, an email address can be added at any Koorong store or by calling our National Call Centre.

Sign-in to your Koorong account at any time to update your contact information or opt-in preferences.

If you experience any difficulties online, please contact our National Call Centre.

Account details cannot be amended in-store.

Unfortunately, you will need to have an email address to participate in the Loyalty Program.

Easily create a new Koorong Account online here.

You can also create a new account by visiting any of our Koorong stores.

-Earn 100 points for signing up to a new Koorong account.

-Earn 1 point for every $1 you spend at Koorong

-Earn 25 points for written product reviews

-Earn 25 points for following @koorongbooks on Instagram

Check your Koorong Account at any time to see your points balance and redeem rewards.

*View the full terms and conditions below.

Bronze Tier

All new customers start here. At this tier you will earn 1 point for every dollar spent*.

Silver Tier

Silver tier automatically applies to customers who spend $200 across a minimum of 2 transactions in a rolling year. At this tier you will earn 1.25 points per dollar spent*.

Gold Tier

Gold tier automatically applies to customers who spend $400 across a minimum of 3 transactions in a rolling year. At this tier you will earn 1.35 points per dollar spent*.

Diamond Tier

Diamond tier automatically applies to customers who spend $800 across a minimum of 4 transactions in a rolling year. At this tier you will earn 1.5 points per dollar spent*.

Tiers apply to points on dollars spent only. Tiers do not apply to points on reviews or referrals.

*See the full terms and conditions below.

You can sign-in to your Koorong account online any time to see your points balance and redeem rewards. You can also request to check your current points balance in-store or over the phone.

If you have reason to dispute your current points balance and would like to request an adjustment, please contact our National Call Centre for more information.

Points expire 12 months from when they are earned; points no longer expire on 31 December of each year.

• Points do not apply on purchases of eBooks, eAudio books, gift cards/vouchers, tickets, licences, NETT priced items, donations, bookstalls, or Pages Café purchases.

• Points earned through purchases are applied at the time of invoicing.
• Points are applied to product reviews for verified purchases only. All reviews go through an approval process for quality and security purposes. Limits apply.
• Standard discount rules apply to all purchases.
• Points now expire 12 months from when they are earned unless otherwise specified.